A DEVELOPER and manager of retirement communities has been awarded a coveted five star rating for its retirement living development in Hook.

McCarthy Stone, the developer behind Roslin Place in Station Road, scooped the top accolade having received a 100 per cent customer satisfaction score from its homeowners as part of an independent survey by the Home Builders Federation (HBF).

The survey is conducted annually and interviews more than 100,000 homeowners nationwide to determine the customer satisfaction of housebuilders and developers, helping to identify the best in the business. To receive the top rating, more than 90 per cent of customers need to recommend a company to a friend.

READ MORE: Stagecoach bus doors smash while travelling to Overton

Verity Mckay, divisional marketing manager at McCarthy Stone, said: “We’re thrilled to have been awarded the full five stars at Roslin Place. This is proof of our long-standing commitment to developing welcoming and friendly communities which meet the highest standards and help our homeowners live life to the fullest.

“The welfare and happiness of our homeowners is at the heart of everything we do, and we continually strive to ensure they always receive the very best experience throughout their journey with us, from the reservation stage right through to moving and settling in. We want to express our gratitude to all the team at Roslin Place for always going the extra mile to provide an exceptional living experience for our residents; the award is a true testament to their hard work and diligence.”

READ MORE: Basingstoke's railway station evacuated as security alert issued

The survey also revealed that McCarthy Stone continues to exceed customer satisfaction across the board, with almost nine out of 10 (88 per cent) homeowners saying living at one of its developments has improved their quality of life. At Roslin Place, homeowners gave a score of 100 per cent when asked about how living there had improved their quality of life.

Residents are being encouraged to join the McCarthy Stone homeowners and team on Tuesday, April 23 between 1.30pm and 5pm for a ‘Fizz and Jig’ event in the gardens at Roslin Place.

Those who attend will also be able to enjoy a complimentary prosecco, nibbles and live music from Loose Chippings.