A HOOK care home has received a ‘good’ rating from The Care Quality Commission (CQC).

Old Raven House, in London Road, provides residential care for 36 people with residents which have a range of needs including dementia, diabetes and people living with sensory conditions.

The inspection by the CQC was unannounced and took place on July 31 and August 2, with the results of the inspection being released on August 26.

The overall summary rated the care home ‘good’ in the measures of safe, caring, responsive and well-lead and received a ‘requires improvement’ rating for the effective measure, however the care home has called for a review on this section of the report.

In the report, the CQC said: “People were safeguarded from the risk of abuse.

“Staff were trained in safeguarding, understood how to protect people from abuse and knew how to report any concerns.”

It was reported that staff were kind and caring in their approach with people, supporting them in a kind and sensitive manner and that people’s needs had been appropriately assessed.

The report added the service provided was not always effective and so this was the only category that received ‘requires improvement’.

The report said: “The registered manager had not ensured that consent had been obtained for shared rooms and where care was provided in a person’s best interests that this had always been documented appropriately involving all relevant parties in those discussions”

Care home manager Gillian Hepworth said: “We have requested a review of this element of the report, which you can do within 16 days of the report being published.

“We are waiting to hear back from the Care Quality Commission.”

The report added staff possessed the skills and knowledge required to meet people’s needs in an effective way, residents were encouraged to participate fully during meal times and it was ensured they always ate and drank sufficiently.

In the report, residents of the care home and their family members said that they “look around and see all the staff and feel safe” and staff are “vigilant about the whereabouts of residents”.