THE hospital trust that runs Basingstoke and Andover hospitals has introduced a new self-check -in system.

As of Tuesday, November 7, patients visiting one of Hampshire Hospitals NHS Foundation Trust’s three sites will be asked to self-check-in at a kiosk on arrival instead of reporting to reception. 

Basingstoke Gazette:

The kiosks have been installed at each of the trust's three sites – Basingstoke, Andover and Winchester – for outpatient appointments.

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Patients attending an outpatient appointment will be expected to scan a barcode on their appointment letter at one of the kiosks to check-in.

Check-in can be done up to 10 minutes either side of a scheduled appointment time.

Those who prefer to check in at reception can still do so.

A spokesperson for HHFT said: “Hampshire hospitals has launched digital check-in kiosks in the main outpatient clinics on our Winchester, Andover and Basingstoke sites.

“The kiosks put more control in patient hands. As well as checking in for their appointment on arrival, patients can update personal details – such as their phone number or address – with changes then reflected on the hospital’s core system.

"Other benefits include rapid access to any outpatient letters sent through our Patient Hub into the NHS App; and the fact patients will be guided to the right area for their appointment so they can be seen in a timely manner.  

“Although designed with a simple touch screen, patients are being well supported when using them, with personal help on hand if needed."

 

“Over the next few weeks, check-in kiosks will also be installed in clinic satellite areas and radiology.”