A WOMAN with severe health problems has claimed that BT made a series of false promises leaving her without a phone line or internet for more than a week.

Philis King, who lives in Cliddesden, suffers from both heart and lung disease and relies on her landline to make hospital appointments.

After deciding to switch from her old provider to BT, Miss King was told everything would be switched over on January 31.

However, more than a week later Miss King still had no landline and she fell ill. Because of her condition, Miss King needed to call an ambulance, but had no access to a phone.

Luckily a neighbour was passing by and was able to assist the 62-year-old. “My health is not the best and when I couldn’t phone an ambulance it caused me even more stress which is not great,” Miss King told The Gazette.

“I was told all these promises by BT about everything being running, but they didn’t seem to bother sorting out the fact that I had no landline or internet.”

She added: “Because I am a vulnerable adult I have been stung a few times in the past, but now I am just fed up with people taking the mick.

“I have been let down at every turn.”

After nine days, Miss King’s BT service was connected.

However, she claimed customer services were unhelpful throughout the whole process and would not give her any clear answers.

The phone company has now apologised to Miss King for the delay.

A spokesman from BT said: “BT’s customer service unit has spoken to Miss King and her services were working from Tuesday, February 8.

“We have apologised for the delay and have compensated her account with £34.24 for the delay, along with a goodwill gesture of £40.”