Residents feel cut off by bus changes

Councillor Terri Reid, left, with Hatch Warren resident Jackie Riches

Councillor Terri Reid, left, with Hatch Warren resident Jackie Riches Buy this photo

First published in News

RESIDENTS in a Basingstoke suburb have expressed anger at the frequency of a bus service after major changes to the network were launched in the borough.

As previously reported in The Gazette, operator Stagecoach introduced a shake-up to the bus routes across the borough on February 16.

But many communities have complained that the changes have left them with less frequent buses, or cut them off completely.

Residents in Hatch Warren are the latest to express their anger that the alterations have left them worse off.

The area is now served by the Jazz 12 bus which operates an hourly service Monday to Saturday. Before the changes, buses ran every 12 minutes from Monday to Saturday, linking Hatch Warren with Brighton Hill.

Great-grandmother Jackie Riches has been affected by the route changes. The 74-year-old, of Woodbury Road, Hatch Warren, told The Gazette: “It is unbelievable the trouble they have caused up here in Hatch Warren.

“I am a patient at the Gillies Health Centre, in Brighton Hill, and I have to wait an hour to get there and if I get stuck there, I have to wait an hour before I get home. It is ridiculous.”

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Councillor Terri Reid, Conservative borough councillor for Hatch Warren and Beggarwood, said: “I am really concerned for my vulnerable residents, the young people who can’t get to school, and mums who rely on the service.

“I have to say that letters about the changes are the biggest postbag I have had since I have been a councillor. I have been talking with Cathy Osselton (cabinet member for partnerships at Basingstoke and Deane Borough Council), and we are trying to look at anything we can do to help.”

Andrew Dyer, managing director for Stagecoach South, told The Gazette: “We have probably done the most wide-ranging bus network change in Basingstoke since we did a big change in 2011.

“This change follows a big review. We have looked at passengers using different bus routes, and we have tried to change the bus network to benefit the majority.”

Comments (11)

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12:24pm Wed 5 Mar 14

jonone says...

The question has to be what the useage rates of the buses were. I find it hard to believe that Stagecoach would cut a profitable route from 250 seats per hour (one 50 seat bus every 12 minutes) to 50 seats per hour.
The question has to be what the useage rates of the buses were. I find it hard to believe that Stagecoach would cut a profitable route from 250 seats per hour (one 50 seat bus every 12 minutes) to 50 seats per hour. jonone
  • Score: 3

4:38pm Wed 5 Mar 14

BeggarwoodResident says...

S'okay, any savings made have been ploughed into new randomly placed bus stops, which seem to have cropped up all over the place.
S'okay, any savings made have been ploughed into new randomly placed bus stops, which seem to have cropped up all over the place. BeggarwoodResident
  • Score: -2

7:46pm Wed 5 Mar 14

ronnie03 says...

It's ironic that Stagecoach have boasted this week about saving jobs through new orders. It is a shame they do not seem quite so interested in making it easier for people to travel to jobs or to places where other people work thus putting some of those jobs in jeopardy. Once again the issue comes down to the "bottom line" and overall profits as opposed to the needs of customers.
It's ironic that Stagecoach have boasted this week about saving jobs through new orders. It is a shame they do not seem quite so interested in making it easier for people to travel to jobs or to places where other people work thus putting some of those jobs in jeopardy. Once again the issue comes down to the "bottom line" and overall profits as opposed to the needs of customers. ronnie03
  • Score: 2

9:06pm Wed 5 Mar 14

trevorrg22 says...

It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).
It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes). trevorrg22
  • Score: 2

8:16am Thu 6 Mar 14

JJ38JJ says...

trevorrg22 wrote:
It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).
When it comes to the economics of state funding I think you have picked a bad comparison with Spain. Wasn't theirs the biggest national debt in the EU after Greece? Sure the government can subsidise public transport but where do you think that money comes from?
[quote][p][bold]trevorrg22[/bold] wrote: It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).[/p][/quote]When it comes to the economics of state funding I think you have picked a bad comparison with Spain. Wasn't theirs the biggest national debt in the EU after Greece? Sure the government can subsidise public transport but where do you think that money comes from? JJ38JJ
  • Score: 4

6:47pm Thu 6 Mar 14

Scoop101 says...

How often does this lady have to go to the doctors? Does she pay for her Journey?

I suspect the answers are: not every day and no.

Does she expect the bus company to run the bus every 12 mins just on the off chance she wants to go to the doctors? There lies the problem, not enough people on the buses. Those that are are not actually paying the cost price of the journey. As I understand it Stagecoach only get a fraction of the cost of a journey in return for carrying a pensioner. They have no choice in the matter.

What is needed is for people to use the bus and then the service will be better, yes the bus company will make more money but they will invest in better timetables, buses etc.

The blame for this lies fairly and squarely with Mrs Thatcher who took buses out of public ownership and sold them of to profit making companies. Who could blame them? Licence to print money.
How often does this lady have to go to the doctors? Does she pay for her Journey? I suspect the answers are: not every day and no. Does she expect the bus company to run the bus every 12 mins just on the off chance she wants to go to the doctors? There lies the problem, not enough people on the buses. Those that are are not actually paying the cost price of the journey. As I understand it Stagecoach only get a fraction of the cost of a journey in return for carrying a pensioner. They have no choice in the matter. What is needed is for people to use the bus and then the service will be better, yes the bus company will make more money but they will invest in better timetables, buses etc. The blame for this lies fairly and squarely with Mrs Thatcher who took buses out of public ownership and sold them of to profit making companies. Who could blame them? Licence to print money. Scoop101
  • Score: -3

10:25pm Thu 6 Mar 14

Hampshire Rambler says...

trevorrg22 wrote:
It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).
The claims are just wrong. People in Hook have NOT had their regular bus service to Hook cancelled. It is still running once an hour just as it always was. People living on the Clark estate far from suffering cutbacks, have had their bus service increased from 5 buses per hour to six per hour.
[quote][p][bold]trevorrg22[/bold] wrote: It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).[/p][/quote]The claims are just wrong. People in Hook have NOT had their regular bus service to Hook cancelled. It is still running once an hour just as it always was. People living on the Clark estate far from suffering cutbacks, have had their bus service increased from 5 buses per hour to six per hour. Hampshire Rambler
  • Score: 2

11:58am Fri 7 Mar 14

shinerweb says...

Best make sure we all get online and complete the surveys being done by HCC.

"Hampshire County Council needs to save £1.25 to £1.5 million from public and community transport spending by 2015/16" - http://www3.hants.go
v.uk/transportconsul
tation2014

Forever hopeful that they will listen to us mere mortals though.
Best make sure we all get online and complete the surveys being done by HCC. "Hampshire County Council needs to save £1.25 to £1.5 million from public and community transport spending by 2015/16" - http://www3.hants.go v.uk/transportconsul tation2014 Forever hopeful that they will listen to us mere mortals though. shinerweb
  • Score: -3

1:29pm Fri 7 Mar 14

jonone says...

Hampshire Rambler wrote:
trevorrg22 wrote: It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).
The claims are just wrong. People in Hook have NOT had their regular bus service to Hook cancelled. It is still running once an hour just as it always was. People living on the Clark estate far from suffering cutbacks, have had their bus service increased from 5 buses per hour to six per hour.
Seems to be the case here too, the article appears to claim that Hatch Warren residents now only have an hourly service, the No. 12. In fact, there is the 12 and also the 8 which runs every 15 minutes, including along a stretch of the road where Great-grandmother Jackie Riches lives.

Such a shame when people and newspapers have to resort to bare-faced lies.
[quote][p][bold]Hampshire Rambler[/bold] wrote: [quote][p][bold]trevorrg22[/bold] wrote: It's unfortunate that this country doesn't have state run public transport (like in Spain) which is affordable, serves the community (even the lower revenue routes) and is reliable. There are many people suffering because of Stagecoach cutbacks - people in Hook, for example, have had their regular bus service to Basingstoke cancelled. People living on the Clark Estate are also suffering because of the cutbacks. If it's not profitable stagecoach aren't interested (even if they are raking in the big money on the popular 'bus to work' routes).[/p][/quote]The claims are just wrong. People in Hook have NOT had their regular bus service to Hook cancelled. It is still running once an hour just as it always was. People living on the Clark estate far from suffering cutbacks, have had their bus service increased from 5 buses per hour to six per hour.[/p][/quote]Seems to be the case here too, the article appears to claim that Hatch Warren residents now only have an hourly service, the No. 12. In fact, there is the 12 and also the 8 which runs every 15 minutes, including along a stretch of the road where Great-grandmother Jackie Riches lives. Such a shame when people and newspapers have to resort to bare-faced lies. jonone
  • Score: -6

4:47pm Mon 10 Mar 14

Opinions_opinions says...

The bus route changes were wrong. No passengers were consulted about why and when they use the service. I know there are many school and college kids from Beggarwood and Hatch Warren who are now suffering with the route changes to the old Jazz 1 route. But that is how these operators run sadly. They don't care about the passengers, they care about what is best for them. Nothing will change unless everyone stopped using the buses completely and force the company to resurrect the old services. However, where there are losers there are winners. So some people I am sure are pleased with the changes whereas others have lost out. However, I know in BW and HW, there are a large amount of losers.
The bus route changes were wrong. No passengers were consulted about why and when they use the service. I know there are many school and college kids from Beggarwood and Hatch Warren who are now suffering with the route changes to the old Jazz 1 route. But that is how these operators run sadly. They don't care about the passengers, they care about what is best for them. Nothing will change unless everyone stopped using the buses completely and force the company to resurrect the old services. However, where there are losers there are winners. So some people I am sure are pleased with the changes whereas others have lost out. However, I know in BW and HW, there are a large amount of losers. Opinions_opinions
  • Score: -3

4:20pm Tue 11 Mar 14

jonone says...

Opinions_opinions wrote:
The bus route changes were wrong. No passengers were consulted about why and when they use the service. I know there are many school and college kids from Beggarwood and Hatch Warren who are now suffering with the route changes to the old Jazz 1 route. But that is how these operators run sadly. They don't care about the passengers, they care about what is best for them. Nothing will change unless everyone stopped using the buses completely and force the company to resurrect the old services. However, where there are losers there are winners. So some people I am sure are pleased with the changes whereas others have lost out. However, I know in BW and HW, there are a large amount of losers.
Beggarwood and Hatch Warren have a route running along main routes through both areas, running every 15 minutes. Unless the entire population has suddenly become incapable of walking, I am struggling to see the issue. Given that no bus route ever has covered every single road in an area.
[quote][p][bold]Opinions_opinions[/bold] wrote: The bus route changes were wrong. No passengers were consulted about why and when they use the service. I know there are many school and college kids from Beggarwood and Hatch Warren who are now suffering with the route changes to the old Jazz 1 route. But that is how these operators run sadly. They don't care about the passengers, they care about what is best for them. Nothing will change unless everyone stopped using the buses completely and force the company to resurrect the old services. However, where there are losers there are winners. So some people I am sure are pleased with the changes whereas others have lost out. However, I know in BW and HW, there are a large amount of losers.[/p][/quote]Beggarwood and Hatch Warren have a route running along main routes through both areas, running every 15 minutes. Unless the entire population has suddenly become incapable of walking, I am struggling to see the issue. Given that no bus route ever has covered every single road in an area. jonone
  • Score: 2

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