A dialysis unit in Basingstoke has been rated 'good' overall by the Care Quality Commission (CQC), but inspectors said improvements are needed.
The Basingstoke Dialysis Unit, based at the Ringway Centre in Houndsmills and run by B. Braun Avitum UK Limited, was assessed on June 10, 2026, with the report published on July 23.
Inspectors rated the service 'good' for safety, effectiveness, caring, and responsiveness, while the well-led category was marked as 'requires improvement'.
The report reads: "The service mostly delivered care safely, consistently, and in line with governance expectations.
"Staff delivered caring, personalised treatment and some clinical outcomes were positive.
"However, leaders did not always ensure risks were effectively mitigated or learning from incidents, audits, and performance data was embedded."
While the service was rated 'good' for safety, the CQC said risks were not always consistently identified or mitigated.
Issues highlighted included environmental risks, unsafe storage of medicines, and inconsistent storage of patient records, meaning patients were "not always protected from harm."
Patients described staff as "kind, supportive, and respectful," and inspectors observed positive interactions between staff and patients.
Inspectors found strong patient feedback, with survey data showing 91 per cent were satisfied or very satisfied with their care.
Some patients reported variability in communication and time spent with staff.
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Governance systems did not always ensure sustained improvements in areas such as treatment times and attendance.
The 'requires improvement' rating for leadership reflects concerns that governance systems were not always effective.
However, the CQC noted that leaders were visible and engaged, and that data was being used to monitor performance.
The regulator concluded that while the unit provides compassionate, person-centred care and achieves positive outcomes in some areas, improvements are needed to ensure risks are properly managed.
The full report can be read here: www.cqc.org.uk/location/1-9146169306
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