A long-serving charity leader who helped guide Basingstoke through nearly two decades of change, including the uncertainty of the pandemic, has been honoured with a surprise special recognition award.
Graham Hatcher, who is stepping down after 19 years as chief executive of Citizens Advice Basingstoke (CAB), was presented with the accolade at the A Place to be Proud of Awards by council leader Cllr Paul Harvey.
During his time at CAB, Graham has overseen support for thousands of residents facing some of life’s most difficult challenges, from debt and housing issues to family crisis and benefits advice, ensuring help remained free, confidential and accessible.
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His leadership proved particularly vital during the Covid-19 pandemic, when demand for support surged and many were left unsure where to turn.
Colleagues said he provided a “steady hand”, working with partners across the borough to help the community navigate unprecedented challenges with compassion and determination.
Under his guidance, Citizens Advice Basingstoke was named Local Charity of the Year, while maintaining a strong financial footing and expanding its reach.
But those who know him best say it is his leadership style that stands out, marked by integrity, humility and a genuine commitment to helping others.
Accepting the award, which was presented as a surprise, Graham said: “It’s been a real honour and I hoped I might slip away quietly so this is a real shock.
"The real heroes are our team. They don’t know who they will see and what they are faced with — they are absolutely amazing.”
He added that the organisation’s work would not be possible without its staff and council support.
