A BASINGSTOKE charity helped almost 10,000 residents in a year which is estimated to be valued at almost £19m, according to its annual report.
Citizens Advice Basingstoke (CAB) published its annual report for 2024/25 showing how it has benefitted the community.
Despite 2025 being a difficult year for the long-standing charity, when it was forced out of its base at Basingstoke Discovery Centre by Hampshire County Council, after 30 years using the building, it still celebrated many successes.
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A total of 9,800 clients were helped by the CAB in 2024/25, resolving 22,371 issues.
For every £1 invested in CAB, it generates £21.59 in value to the people it helps, totalling £3,007,559 over the year.
In terms of economic and social benefits to society, the CAB estimates that it has saved the government and public services £2,975,596 in a year.
It is estimated that its services provided £18,934,544 benefit to the wider social and economic value to society.
The majority of CAB clients were female (58 per cent) and of white ethnicity (82 per cent). The majority (12.5 per cent) were in the 35 to 39 age range, and in a single-person household (39 per cent).
Some of the issues the CAB helped its clients with included benefits, utilities, housing, debt, relationships, employment, and immigration and asylum.
The CAB is supported by a team of volunteers, who dedicated 310 hours a week during 2024/25, generating an estimated value of £436,664.
Tony Curtis, chair of trustees for CAB, said the charity makes “a real difference” in the town.
He added: “It has been another challenging year and our charity is continuing to help people tackle some of the biggest issues in society today, in areas including debt, homelessness, charitable support, unemployment and more.”
He said CAB is working hard to diversify its funding streams and seek corporate support to help meet local needs, while acknowledging the generous support of Basingstoke and Deane Borough Council.
Mr Curtis thanked the team for their hard work and commitment, particularly during the office relocation to Grove House, in Chineham.
He added: “We believe our new premises will serve our needs well for the time being, enabling us to continue providing an efficient service for clients, although we remain committed to returning to the town centre. It is clear that our clients are truly grateful for our help from the wonderful comments we regularly receive from them.”
