A BASINGSTOKE retirement housing complex has clinched a prestigious five-star rating for customer satisfaction.

The recognition was awarded to Austen Lodge, in London Road, by the Home Builders Federation (HBF) after 100 per cent of apartment owners said they'd recommend Churchill Retirement Living, which runs the complex. 

The achievement is the ninth in a row for Churchill, with over 90 per cent of their national customer base touting their support. This survey, conducted annually by the HBF, interviews over 100,000 homeowners across the country.

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Spencer J McCarthy, chairman and CEO of Churchill Retirement Living, said: "We are delighted to have maintained our top five-star customer satisfaction rating for a ninth consecutive year, and it's great to see 100 per cent of our apartment owners at Austen Lodge saying they would recommend Churchill to a friend.

"We pride ourselves on providing the highest quality apartments and the best customer service to enable an independent, worry-free lifestyle, so to achieve these results based on an independent survey of our owners is a real credit to our whole team."