We were so sorry to learn that the M&S cafe in Chineham (Gazette, October 26) is to close at the end of November. This facility has offered a very friendly and welcoming service to its customers over the many years it has been open. From mums meeting with their babies and toddlers, older people enjoying a coffee and cake whilst shopping and people from across the communities of Basingstoke this has been a peaceful and enjoyable place of refreshment. The dozens of coloured-in pictures and messages from young children now adorning its walls show how much it will be missed.

READ MORE: M&S café to close to create more storage and make click and collect quicker

Our thanks in particular to Tracey, Ben, Emma and Lindsey and their colleagues for providing such long-term exceptional service and making us all feel welcome. Fortunately, their jobs are secure but the community is the loser with this decision by M&S management which includes the closure of the store's customer toilets.

Janet and Barry Deller

Chalky Copse

Hook

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