A BASINGSTOKE resident has been left without internet and television for more than a month after subcontractors cut the cables to his home while digging up the road.

Kevin Wooster, 48, of Cowslip Road in Lychpit, said he is getting fed up with Virgin Media, which has cancelled work eight times in the past four weeks.

The cable to his home, in a cul-de-sac, and four other houses were cut off on Friday, October 7.

Although issues of all other houses were fixed within days, Kevin said his cries for support have been falling on deaf ears.

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“It's just going on and on. All I want to do is finish my work, come home and watch TV, or Netflix or whatever. Now I come home, and I've got nothing,” he said.

Kevin said his work has also been affected because of the continuing internet problems.

“I'm an architectural technician. I have the opportunity of doing overtime and I always take the overtime option when it is available. I'm unable to do that because I don't have an internet connection.”

It’s been more than four weeks since he first reported the problem, but he said Virgin Media has so far cancelled its appointments eight times.

It sent ‘inside engineers’ to look at the issue a couple of times, while it actually needs an outside engineer to fix the problem.

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“I have been calling them since the day the cable was cut. Once they actually said that they were working outside my house right then. And I said – ‘well unless they're extremely small, or they're invisible, they're not working outside my house because I'm standing outside my house’. I asked why are they lying to me. They just put me on hold and then put me on to somebody else.

“This is just getting ridiculous. I'm just banging my head against a wall and nothing's happening.”

A Virgin Media spokesperson said: “We apologise for the connectivity issues Mr Wooster has experienced over the past month. We intended to fix his damaged internet cable early in October but unfortunately we detected a further issue with a blocked duct, which required us to obtain a permit from the local council in order to fix.

“We now have the permit which allows us to fix the blockage from 14 November to restore Mr Wooster’s service. We have already cleared his October bill and will be adding further credit as a gesture of goodwill.”