Internet and phone lines down in many parts of Basingstoke

According to the Gazette readers, the internet has been down in Brighton Hill, Hatch Warren, Beggarwood and certain parts of Kempshott since yesterday afternoon (Wednesday, June 8).

The cause of internet outage is not confirmed yet, but it is reported that Openreach is fixing the problem.

Openreach are on the case. Roadworks at Brighton Hill roundabout have drilled straight through main Openreach cables between Basingstoke and Dummer. I spoke to the OR chaps on site - the outage is thousands of circuits - affecting phone, internet, mobile networks, everything. pic.twitter.com/XeY2gapVCt

— HiWiFi (@hi_wifi) June 8, 2022

According to reports, Basingstoke and North Hampshire Hospital has issued a major incident status because of the internet outage. 

Those working off-site from the hospital are unable to login to their intranet for the past 16 hours.

This has crippled all communications and stopped staff from working remotely.

The local Facebook groups of these areas have been filled with messages from people outraged about the internet situation.

A Gazette reader said there is “complete blackout” on internet devices.

“I’ve been checking the BT and GiffGaff service statuses online, BT offer no explanation but the estimated fix time keeps moving further and further back, GiffGaff says there’s a mast down but offer no estimate on a fix,” the reader said.

“This will impact my work, and I have a vulnerable family member now without any means of communication should they need assistance. I imagine I’m not the only one, and I worry about the effect it will have on the elderly community as there are a lot of care homes and sheltered housing in the area.”

We have asked internet providers for comment.

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