South Western Railway (SWR) has announced it has introduced a Welcome Hosts service at Basingstoke railway station to help travellers with buying tickets and any journey enquiries.

The new service has comed to Basingstoke after a successful trial at selected stations since September 2020.

According to the SWR, customers can ask travel questions, seek safe travel advice and purchase tickets at the Welcome Host service.

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Welcome Hosts will be present at the station to provide support from Monday to Saturday.

Besides Basingstoke, the service has also been introduced at Southampton, Salisbury and Richmond stations.

Rachel Josey, head of customer experience for SWR, said: “We’re aways looking at ways to improve our customer service and we hope the trial of ticket purchasing will help save customers time and provide a more streamlined service at our stations.

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“We’re very proud of the positive feedback our Welcome Hosts have received so far, and this is yet another important step forward for us. We hope that our customers at these stations will benefit from the new ticket selling service.”

For more information on South Western Railway, visit: https://www.southwesternrailway.com/

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