A BASINGSTOKE care home is being investigated after concerns were raised about the “care processes”.

Hampshire County Council’s executive member for adult social care and health, Cllr Liz Fairhurst, confirmed that the council is “examining concerns” at Basingfield Court, in Old Basing.

She added: “While this continues we are unable to comment further. However, it is important to stress that we are reassured that residents are safe in the care of the home, and the management team at the home have co-operated fully with us.”

The Gazette was made aware of a catalogue of allegations made about the home, however we are unable to publish these for legal reasons.

When these were put to Sanctuary Care, which runs Basingfield Court, a spokesperson said: “A number of claims have been robustly investigated by safeguarding bodies with our full co-operation and were found to be unsubstantiated.

“We are proud the home is rated as ‘good’ [by the Care Quality Commission] and our committed, caring staff will continue to focus their efforts on providing the highest possible standards of care for all our residents.”

Rebecca Bauers, head of inspection for adult social care in the south said: "CQC were made aware of a number of concerns raised at Basingfield Court Residential Care Home based in Old Basing, Basingstoke, Hampshire.

"We have worked with the Hampshire Council Council to look at these concerns. While we found a number of these concerns unsubstantiated Hampshire County Council and CQC still continue to monitor the service.

"CQC take all whistleblowing concerns seriously and do follow up as soon as we are able

"Our priority is always the care and wellbeing of people using services."

Care homes across the borough have been placed under extra strain during the coronavirus pandemic, as figures reveal outbreaks of the disease occurred at 14 residential care homes in Basingstoke and Deane.

One of them was Wessex Lodge, where it is believed as many as 13 residents have died at the Newbury Road site, although the care home would not provide exact figures.

A quarter of all deaths in care homes across Hampshire were recorded as Covid-19 related, but the actual number could be higher.

Hampshire County Council has revealed that 449 deaths (25 per cent) countywide in care homes between late February and mid-June were as a result of the virus.

However, the council has said it is “impossible” to provide a “precise figure” because testing wasn’t widely introduced in the early stages of the pandemic.