A NURSERY has launched an investigation after a parent raised concerns about their child being left in a "dirty nappy". 

Busy Bees Nursery at Basingstoke Hospital, on Aldermaston Road, said they “take comments from parents seriously and use the feedback as a way to improve what [we] provide”.

The nursery, which was last inspected in November 2017, has a 'good' rating. Approximately 60 children currently attend the nursery and they are at “full capacity”.

The complainant, a mother-of-two who wished to remain anonymous, highlighted her concerns about her child who was left in a nappy for too long. 

A spokesman for the nursery said it was investigating and it would share the outcome of the investigation. 

The complainant told the Gazette: “There have been ongoing issues at Busy Bees Nursery over the last year. My daughter has been going there for ten months and she is three years old.

“She needs medical cream prescribed by the doctor as she has very dry skin and this has not been done. She also needs her nappy to be changed and that has not happened.

“What concerns me is that I contacted the nursery and left multiple messages, and no one had done anything about it.

“Leaving children in nappies and not applying medical cream is unacceptable. My daughter has been left in tears and in pain.”

The mother recalls a time when her little girl got her finger stuck in a nursery door.

She said her daughter was crying and in “excruciating pain” with a “red and puffy finger.”

The mother said a form was meant to be signed to record the incident but a health and safety member of staff at the nursery had not kept accurate records.

The mother said it was all “unacceptable practise and should not be tolerated in the nursery.”

A spokesman for the nursery said it was investigating and it would share the outcome of the investigation. 

The parent pays approximately £500 for her daughter to be in the nursery four days a week over a month.

On June 1, the nursery will be re-opening and the mother is concerned that if they cannot put cream on her child properly, how can she trust that they will do it during coronavirus.

The mother has complained to Ofsted and the watchdog has said they will send the case to their regulation department.

A spokesperson from Busy Bees Nursery said: “We have been in discussion with a parent of a child at our Basingstoke Hospital Centre who has raised concerns around the care provided for her child at our centre.

“We always take comments from parents seriously and use the feedback to improve what we provide. Although criticism is not always comfortable, we are grateful for the parent bringing her concerns to our attention and providing an opportunity to improve what we do.

“The safety and wellbeing of all children in our care is always our highest priority and we are looking into the details she has provided to us.

“We have started an internal investigation to gather facts and fully understand what has happened and will make any changes that will improve the quality of our care.

“We will share the outcome of our investigation and any actions with the parent concerned.

“We are looking forward to welcoming more parents and children back to our centre from June 1.

“Over the coronavirus pandemic and lockdown period 115 of our centres have remained open to children of key workers and vulnerable children, our Basingstoke Hospital centre being one of them and mainly supporting NHS frontline staff based at the hospital.

“We have been enormously proud to support those key workers.

“As the lockdown restrictions begin to ease, we are ready to transition towards a more familiar environment and are allowing parents the flexibility to return at a time that suits them.

“At the heart of all of this will be maintaining all the necessary precautions that have kept children and staff safe throughout the coronavirus outbreak.

“As we look to invite more families back to our centre from 1 June, there has been a lot of careful planning and considerable checks and measures to ensure we are completely ready to provide a safe and caring environment.”

Another parent whose child attends the nursery praised the work they do and said they did not agree with the account they had read.

She said: "The girls at this nursery work really hard to provide an exceptional service and 99.9% of parents would agree with me on this.

"It’s a shame that one parent felt the need to publicly embarrass the staff and company when there child hasn’t been going to the nursery very long."

The parent said the staff had been working exceptionally hard throughout the pandemic and deserved recognition.