A RESIDENTIAL care home in Basingstoke has received an ‘outstanding’ rating for the second time with the care watchdog.

Sansa House, in Cliddesden Road, was visited by the Care Quality Commission (CQC) for a comprehensive inspection in May.

Less than five per cent of care homes are rated as outstanding.

One professional that CQC spoke to as part of the inspection said: "We all feel as a team that the staff we have met need to be copied and placed in other services as role models as they are simply outstanding! They show they have good leadership and trust from the managers in order to achieve this."

Director of Care Cathie Wyatt said: “We are thrilled to have received an overall outstanding rating for the second time. This reflects the hard work of the incredible people who work here.

"They receive extensive training and we are delighted that their dedication has been recognised. Cedrina Edmonds, registered manager for Sansa House has been with the company for a number of years and recently took over the management of the home.

"She is supported by a wonderful team including the area manager Alexandra Moldrzykova, and I couldn’t be prouder of maintaining our outstanding rating."

Inspectors rated two of the services ‘outstanding’ overall but the remaining three were ranked ‘good’.

The care home was rated ‘good’ for safety as it had “robust processes in place to protect people from the risk of harm from abuse or exploitation”.

It was also ‘good’ for being a responsive service as “staff had training in equality and diversity and people’s needs were understood.”

The report read that “staff took time to re-visit information with people and gave them time to process information before applying it in their life.”

It was found to have a ‘good’ service for being well-led as the “management team was focused on being person-centred, empowering and continuously driving improvement and achieving very positive outcomes for people living at Sansa House.”

The report praised the practise in several ways.

One professional told the watchdog: “[Person] was supported in a really sensitive way to engage wit us and get his thoughts over.

“I hope you have had the opportunity to see them work together because they are so in tune and work seamlessly.”

The inspector said that people, relatives and staff consistently described the registered manager as outstanding and inspirational, due to their unswerving loyalty, commitment and dedication to the people living at Sansa House.

People received a high standard of care because the management team led by example and set high expectations of staff about the quality of care people should receive.

The registered manager was determined that people living at Sansa House should receive quality care based on recommended and up to date best practice.

The registered manager consistently recognised, encouraged and implemented innovative ideas and strategies to drive a good quality service.

Feedback from patients about the service was also positive, with no negative comments received from CQC comment cards received by inspectors.

The service was also found to have taken “innovative ways of supporting people to develop their understanding of risk and safety.”

The home was able to “manage risks such as infection control, health and safety and fire effectively.”

And the report said, “the service proactively managed people’s medicines to ensure these were effective and were managed safely.”