A SERVICE which provides care for people who have recently been discharged from hospital has been raised by the health care watchdog.

The Care Quality Commission (CQC) praised the work of Community Response Team North, which is based out of Lutyens Close, Lychpit, rated the service as ‘good’ in all areas following a recent inspection.

The Community Response Team North is a domiciliary care agency, which provides responsive short term reablement and personal care to people in their own homes which included people living with dementia, mental health needs, physical disabilities, sensory impairments, older adults and younger adults.

During the inspection, which was conducted between May 29 and June 3, the inspectors found that patients under the team’s care had “care plans clearly outlined” for them.

In the inspectors report it read: “People and their relatives spoke highly of the care provided and consistently commented on staff's positive attitude.

“During observed home visits we saw care staff had established positive relationships with people and their loved ones, demonstrated through relaxed and comfortable chatting and interest in people's day to day activities.”

As part of the inspection, the CQC observed how staff made home visits to vulnerable people who had recently been discharged from Basingstoke hospital and saw how they included other family members to ensure they were receiving the appropriate care they needed.

The report continued: “People and relatives consistently told us staff were respectful and supported people to maintain their privacy and dignity.

“We observed a staff member support a person to maintain their independent skills and prepare breakfast. The staff member offered advice and reassurance which enabled the person to build on their confidence in the kitchen through basic instructions and encouragement.”

The service is tun by Hampshire County Council and has maintained its good status from its previous inspection in November 2016.

A spokes person from the county council said: “Both the registered manager and the community response team have responded in a professional and robust manner, to ensure that these packages of care are covered, and service users are safeguarded."