A BASINGSTOKE-based housing association is the first to pilot an innovative new app.

VIVID, based in Kingsclere Road, is trialling an app that will provide early intervention to support its customers and prevent them from getting into crisis situations.

The new TellJO software will allow customers to assess their own support needs after completing a self-assessment and sign post them directly to agencies to access the right support.

This will also give the housing association the opportunity to start engaging with the customer and offer its own bespoke support service

Derek Streek, head of neighbourhoods at VIVID said: “We’re always exploring new and innovative ways to identify, engage and support the wellbeing of our customers and provide them with a brighter future.

"And we hope this new app will allow us to deliver a more tailored and practical support service for some of our harder to reach customers with support needs. We’re looking forward to seeing the outcomes of the trial.”

Dominic Maxwell, the co-founder and director of TellJO, added: “We are delighted to be piloting TellJO with VIVID. Partnering with a housing association which has a culture of innovation and the desire to give vulnerable and often disengaged customers the best possible outcomes is critical to our mission. We look forward to creating a positive evidence based social impact with VIVID.”