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CAB and volunteer service could become part of TVBC's community hub
10:09am Friday 30th August 2013 in News
Proposals to create a “community hub” at Test Valley Borough Council’s new offices in Romsey will be debated next week.
The proposal would see the council’s customer service facilities working alongside Romsey Test Valley Community Services (TVCS) and Citizens Advice Bureau (CAB) at the former Magistrates’ Court in Church Street.
The plan will be considered at a meeting of the Council’s Cabinet next Wednesday (September 4) and if approved will go before a meeting of the full council on September 18.
TVBC’s customer service facilities have been operating from the town centre location since February following the closure of the council’s offices at Duttons Road, which has since been sold to Renaissance Retirement.
The council says a customer survey conducted in June showed that 96 per cent of visitors surveyed were “highly satisfied” with the service they received from the new offices..
Borough council leader, Ian Carr, said: “The opportunity to create a community hub would consolidate public services in one building in the heart of Romsey.
“These changes not only make sound business sense but provide a more convenient, efficient and effective service for residents, ensuring we deliver on my promise to keep Council services local in Romsey. I look forward to the discussion at cabinet and full council.”
Test Valley Community Services were also based at Duttons Road and have been in temporary accommodation at Romsey’s basepoint Centre.
The CAB has its offices at Abbey walk and TVBC pays £13,500 per year to cover its rent – money which would be saved if the bureau becomes part of the new hub.
The former Magistrates’ Court building was bought from Hampshire County Council and some HCC staff will continued to occupy the first floor of the building.
Since moving out of Duttons Road, TVBC has held its meetings at the refurbished Crosfield Hall.
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