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Noise at night is a pain for hospital patients
NOISY hospital wards at night are a problem in hospitals run by a Basingstoke-based trust, according to patients.
Although some areas, including food, were rated highly, many patients responded to say they were bothered at night by noise from staff and other patients.
Jane Davies, patient experience manager, told the trust’s council of governors at their meeting at the hospital that efforts had been made to keep things quiet for patients trying to sleep. She said: “Our disappointment is that there was a lot of work done around noise at night, introducing flashing telephones instead of ringing.”
She added: “A lot of noise at night is related to dementia patients who are confused at night and disorientated.”
Ms Davies said more work would have to be done to see how noise could be minimised. Basingstoke and Deane Borough Councillor David Leeks, who sits on the board of governors, said: “I think the best investment would be an oil can for the doors and trolleys.”
The questionnaire also revealed that patients are unhappy with the time they had waited to be given a bed on a ward. Nineteen patients who responded to the questionnaire said that staff did not do everything they could to help control their pain.
However, 178 of the respondents were happy with their pain control. Patients also reported problems receiving copies of letters sent between hospital doctors and GPs.
The survey, which was conducted between September last year and January this year, by The Picker Institute, showed that the result in this question was “significantly worse” than the Picker average.
The survey results were supplied to the Care Quality Commission, the national watchdog.
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