A RESIDENTIAL care service for disabled people in Basingstoke has said that it is working hard to make improvements a critical report.

Roman House, based in Winklebury Way, received a ‘requires improvement’ in its latest inspection report from the Care Quality Commission (CQC) following an inspection which took place on January 16 and 17 2018.

The service, run by disability charity Scope, received the rating in four out of the five categories the CQC inspects, with a ‘good’ only coming in the ‘caring’ category.

Staff were praised, however. Part of the report read: “People were treated with kindness and compassion by staff who approached them in a sensitive manner.

“People were treated with respect and their privacy and dignity was maintained.”

However, other areas of the report did note some shortcomings of the service.

Part of the report read: “People’s needs and choices were assessed and documented but there was a lack of evidence to show that people were involved in planning their own healthcare. People were encouraged to express their opinions about the care they received but methods for doing this were not consistent.”

Executive director for services operation at disability charity Scope, Carrie Irvine, said: “We set high standards for all of our services and take immediate action when we fall short of these expectations.

“Over the last few months we’ve worked hard to make improvements at Roman House following the CQC inspection. This has involved working closely with staff, regulators and customers to implement a detailed action plan.

“Significant improvement has been noted by both external and internal parties following this action. CQC has since re-inspected Roman House and we are currently awaiting an updated rating in light of these improvements.”