Water meter roll-out: Have your say (From Basingstoke Gazette)

Water meter roll-out: Have your say

10:00am Monday 28th May 2012 in News By Gazette reporter

RESIDENTS in the Basingstoke area are being asked for their views on how a water metering programme is being rolled out.

South East Water has been seeking feedback from customers on the delivery of its metering programme.

The aim of the programme, which started in August 2011 in Basingstoke, is to have 90 per cent of customers on a meter by 2020. This is part of the company’s long-term plan to manage water supplies for the future as well as monitoring the effect it has on the environment.

Questionnaires cover all aspects of the service customers have received, from initial communication to the quality of instillation.

Charles Healey, metering manager at South East Water, said: “It’s important that we understand our customers’ experience of the metering programme so far.

“The questionnaires take just a few minutes to complete and can be returned using the pre-paid postage form we supply.

“We strive to give our customers the highest level of customer service possible but there is always room for improvement and so this feedback is vital to help us achieve that.”