A HEALTHCARE provider in Basingstoke is celebrating after improving its grading with the Care Quality Commission (CQC).

After an announced inspection on August 24 this year at Hackwood Partnership, in Essex Road, the watchdog found there had been improvements made after their last report in September 2016, which rated the practice as ‘requires improvement’.

The healthcare provider has acted on the advice given from the last report, which has led to an improved ‘good’ rating.

The CQC’s report praised the improvements that had been made since the last inspection. The report read: “ The practice had reviewed the arrangements available for patients with hearing impairments. The practice has purchased and installed a new hearing loop and information is given about the hearing loop on the practice web page, Facebook, Twitter and on display screens in the practice.”

Practice manager Scarlett Hooper, said: “We believe this reflects our commitment to providing the best primary healthcare for our patients.

“We would like to thank every one of our staff for their hard work to address the issues that were noted in the initial report and a huge thank you, also, to our patients and Patient Participation Group for the many messages of support that we received following the report.

“We look forward to continuing to provide a first-class service for our local community.”

The practice was criticised in the 2016 report about keeping the practice clean and the completion of legionella remedial work.

This has now been fixed, with the report adding: “The practice had reviewed arrangements for keeping the premises clean and the completion of remedial work to minimise the risk from legionella infection. A new cleaning company started in April 2017 who undertook regular monthly monitoring and auditing.

A further legionella risk assessment took place in July 2017 and the practice had a plan for any required actions.”

The practice has advanced to ‘good’ in all areas that the CQC inspects.