BOSSES of a major Basingstoke leisure attraction have admitted there are issues at the venue after people took to Facebook to moan about the centre.
Complaints about the Basingstoke Aquadrome at Basingstoke Leisure Park include cold showers, dirtiness, and facilities being constantly shut.
The pool’s website states that the Master Blaster Flume Ride in the Lagoon is closed because of “essential maintenance.”
Tracey Howard posted on Facebook on May 8: “I went on Sunday and saw the notice that everything was pretty much closed, and no hot water for the showers. So I took my boys elsewhere.”
Claire Cj Hamilton added: “Hubby went on Sunday and said most of it was shut and showers were cold etc.”
Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.”
And Phil Barratt claimed the Aquadrome’s maintenance had become “really poor” over the last few months, adding: “Cleanliness is shocking.”
However, he did add: “The only positive about the place are the great reception staff, who have to take an awful lot of complaints.”
David Murel, duty manager at the Aquadrome, told The Gazette the centre has been suffering from a shortage of staff.
He added: “It’s the main reason why our facilities are shut. We are trying to sort out employment as we speak.”
Referring to cleanliness, he added: “We normally have a routine in place to clean the facilities.”
Tim Boschi, Basingstoke and Deane Borough Council’s head of community services, said: “We are aware of the issues and are monitoring Basingstoke and Deane Community Leisure Trust’s planned maintenance and reactive remedial works.”
Hazel Tilbury, chair of Basingstoke and Deane Community Leisure Trust, said: “A high level of cleanliness and customer service is of the utmost importance to us. We are continuing to invest in the Aquadrome, having recently invested £60,000 in new features for the lagoon pool and £8,000 in refurbishing the café.”