Basingstoke Aquadrome criticised on Facebook

The Aquadrome at Basingstoke Leisure Park

The Aquadrome at Basingstoke Leisure Park

First published in News Basingstoke Gazette: Photograph of the Author by , Chief Reporter

BOSSES of a major Basingstoke leisure attraction have admitted there are issues at the venue after people took to Facebook to moan about the centre.

Complaints about the Basingstoke Aquadrome at Basingstoke Leisure Park include cold showers, dirtiness, and facilities being constantly shut.

The pool’s website states that the Master Blaster Flume Ride in the Lagoon is closed because of “essential maintenance.”

Tracey Howard posted on Facebook on May 8: “I went on Sunday and saw the notice that everything was pretty much closed, and no hot water for the showers. So I took my boys elsewhere.”

Claire Cj Hamilton added: “Hubby went on Sunday and said most of it was shut and showers were cold etc.”

Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.”

And Phil Barratt claimed the Aquadrome’s maintenance had become “really poor” over the last few months, adding: “Cleanliness is shocking.”

However, he did add: “The only positive about the place are the great reception staff, who have to take an awful lot of complaints.”

The pool is run by Basingstoke and Deane Community Leisure Trust, which works in partnership with Basingstoke and Deane Borough Council.

David Murel, duty manager at the Aquadrome, told The Gazette the centre has been suffering from a shortage of staff.

He added: “It’s the main reason why our facilities are shut. We are trying to sort out employment as we speak.”

Referring to cleanliness, he added: “We normally have a routine in place to clean the facilities.”

Tim Boschi, Basingstoke and Deane Borough Council’s head of community services, said: “We are aware of the issues and are monitoring Basingstoke and Deane Community Leisure Trust’s planned maintenance and reactive remedial works.”

Hazel Tilbury, chair of Basingstoke and Deane Community Leisure Trust, said: “A high level of cleanliness and customer service is of the utmost importance to us. We are continuing to invest in the Aquadrome, having recently invested £60,000 in new features for the lagoon pool and £8,000 in refurbishing the café.”

Comments (9)

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1:48pm Wed 21 May 14

CrossofLorraine says...

Not a lot of point with investing in new facilities when you can’t staff or clean them.
Maybe the Committee should abide by their own vision ‘Our vision is the creation and maintenance of a first class range of healthy leisure and recreational activities and facilities to serve all parts of the community of Basingstoke and Deane.’ or, has this changed - the website has not been updated this year.
Also stick to all their aims; ‘To evidence robust governance at all times’ & ‘ To work with key partners to promote health, activity and well being with a particular focus on inclusion’.
They certainly are not managing the place properly and seem to be excluding people at present, is this Committee no longer fit for purpose? Or should they get off their backsides and be a bit more hands on with the business, that’s hands on; the mops’n’brooms and a mobile phone with a number for a plumber.
Not a lot of point with investing in new facilities when you can’t staff or clean them. Maybe the Committee should abide by their own vision ‘Our vision is the creation and maintenance of a first class range of healthy leisure and recreational activities and facilities to serve all parts of the community of Basingstoke and Deane.’ or, has this changed - the website has not been updated this year. Also stick to all their aims; ‘To evidence robust governance at all times’ & ‘ To work with key partners to promote health, activity and well being with a particular focus on inclusion’. They certainly are not managing the place properly and seem to be excluding people at present, is this Committee no longer fit for purpose? Or should they get off their backsides and be a bit more hands on with the business, that’s hands on; the mops’n’brooms and a mobile phone with a number for a plumber. CrossofLorraine
  • Score: 9

2:07pm Wed 21 May 14

iamapayne says...

'Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.” '
There are obviously issues with the running of this facility, but clearly customers are not helping. It was not the staff who left nappies, a toilet roll or half a sandwich on the floor.
'Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.” ' There are obviously issues with the running of this facility, but clearly customers are not helping. It was not the staff who left nappies, a toilet roll or half a sandwich on the floor. iamapayne
  • Score: 22

6:22pm Wed 21 May 14

radders19 says...

iamapayne wrote:
'Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.” '
There are obviously issues with the running of this facility, but clearly customers are not helping. It was not the staff who left nappies, a toilet roll or half a sandwich on the floor.
Totally agree with this. As a member of the pool and gym, some of the things you see in the pool changing area are shocking but if people can't be bothered to tidy up after themselves, the place will look bad as the staff can't be everywhere. Even if they checked the changing area every 30 minutes (I have no idea what the schedule actually is), if someone leaves a nappy on the floor it could be 29 minutes before staff see it. Is this entirely the fault of the staff? Agreed with the reception staff as well, usually polite and friendly despite what they get from some customers.
[quote][p][bold]iamapayne[/bold] wrote: 'Louise Blomquist added: “Last time we went there, there were nappies all over the floor, used toilet roll, half a sandwich squished into the floor... it was disgusting.” ' There are obviously issues with the running of this facility, but clearly customers are not helping. It was not the staff who left nappies, a toilet roll or half a sandwich on the floor.[/p][/quote]Totally agree with this. As a member of the pool and gym, some of the things you see in the pool changing area are shocking but if people can't be bothered to tidy up after themselves, the place will look bad as the staff can't be everywhere. Even if they checked the changing area every 30 minutes (I have no idea what the schedule actually is), if someone leaves a nappy on the floor it could be 29 minutes before staff see it. Is this entirely the fault of the staff? Agreed with the reception staff as well, usually polite and friendly despite what they get from some customers. radders19
  • Score: 12

9:04pm Wed 21 May 14

Jo Walke says...

Presumably, if complaints and upkeep remain in doubt bdbc will have power to pull the financial plug?
Sounds like a quick response person enabled with a litter picker & authority to instruct cleaning could sort? Proper function of showers etc a basic necessity?!
Why would the cafe need more input? the council enabled the drive through costa :/
Viability will be in there somewhere ;)
Presumably, if complaints and upkeep remain in doubt bdbc will have power to pull the financial plug? Sounds like a quick response person enabled with a litter picker & authority to instruct cleaning could sort? Proper function of showers etc a basic necessity?! Why would the cafe need more input? the council enabled the drive through costa :/ Viability will be in there somewhere ;) Jo Walke
  • Score: 1

9:37pm Wed 21 May 14

4rchibald says...

They are understaffed and do as much as they can to keep this place tidy. There is constant problem with people walking in soiled shoes despite 2 posters asking to put special covers.
I visit Aquadrome on weekly basis and would like to support staff. In my opinion it's not a problem of fining right staff, it's an issue of finding right staff for money they can offer, so maybe our candidates should think about this, instead of moaning about how they will resolve problem of last years flooding in Basingstoke.
They are understaffed and do as much as they can to keep this place tidy. There is constant problem with people walking in soiled shoes despite 2 posters asking to put special covers. I visit Aquadrome on weekly basis and would like to support staff. In my opinion it's not a problem of fining right staff, it's an issue of finding right staff for money they can offer, so maybe our candidates should think about this, instead of moaning about how they will resolve problem of last years flooding in Basingstoke. 4rchibald
  • Score: 3

8:46am Thu 22 May 14

stevenm353 says...

don't blame staff for rubbish blame those that leave it,surely there are rubbish bins?
don't blame staff for rubbish blame those that leave it,surely there are rubbish bins? stevenm353
  • Score: 4

11:40am Thu 22 May 14

bettyboop182 says...

My kids go swimming lessons there every week and yes they might have up graded the pool and the cafe the charging rooms are rank and in the family rooms tge baby chnaging station is only a few between loads of famiky rooms they really need to get a good up keep of the the clearness in there as for the stuff yes they are really nice and they try there best to help but that does not excuse the cleanness of the place x
My kids go swimming lessons there every week and yes they might have up graded the pool and the cafe the charging rooms are rank and in the family rooms tge baby chnaging station is only a few between loads of famiky rooms they really need to get a good up keep of the the clearness in there as for the stuff yes they are really nice and they try there best to help but that does not excuse the cleanness of the place x bettyboop182
  • Score: -2

2:11pm Thu 22 May 14

CDmoans says...

I agree the toilets are dirty the changing facilities are always full of rubbish. We attend a swimming lesson at 9am on a Saturday morning so it should be at it's cleanest at that time of the morning. None of the vending machines ever work and there is never a member of staff at the cafe. That coupled with the lack of organisation with swimming classes make the Aquadrome the last place I will be choosing next time.
I agree the toilets are dirty the changing facilities are always full of rubbish. We attend a swimming lesson at 9am on a Saturday morning so it should be at it's cleanest at that time of the morning. None of the vending machines ever work and there is never a member of staff at the cafe. That coupled with the lack of organisation with swimming classes make the Aquadrome the last place I will be choosing next time. CDmoans
  • Score: 1

5:53pm Mon 16 Jun 14

Tkplayer says...

This is not surprising at all, very visit when I go to Aquadrome the staff always seem over worked and the good staff always seem to be there (are they living onside?). They need managers who work from th ground up and understand the operation rather than siting in they offices. I remember seeing previous facility managers use the facility, yet I have yet to see the new one use the pools yet, I think her name is Rachel or that's what's the staff tell me....
This is not surprising at all, very visit when I go to Aquadrome the staff always seem over worked and the good staff always seem to be there (are they living onside?). They need managers who work from th ground up and understand the operation rather than siting in they offices. I remember seeing previous facility managers use the facility, yet I have yet to see the new one use the pools yet, I think her name is Rachel or that's what's the staff tell me.... Tkplayer
  • Score: 0

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