THE Consumer Rights Act 2015 comes into force on October 1. Its purpose is to streamline existing legislation, and to make it easier for businesses to interpret and apply.

It also clarifies the timescales applicable for certain remedies if goods or services have not met the statutory criteria. For example, if goods don't meet statutory requirements the legislation states that they can be rejected within 30 days with a full refund payable within 14 days thereafter. If the 30 days have expired the customer is entitled to replacement, repair or rejection.

This might be a good opportunity to train staff and ensure that they are aware of clients' or customers' rights in the event of a problem arising.

For more information on how this legislation will affect you please contact Alec Brooks, solicitor and business law specialist at Lamb Brooks LLP on 01256 305503 or email him at alec.brooks@lambbrooks.com.